Posted on: 2/18/2010

Sales Administrator (KCI)

SUMMARY:
Primary operational interface with company's major customers interacts verbally, via correspondence and occasionally face to face with multiple, often moderately complex customer accounts. Quotes prices and delivery dates, checks stock and expediting information. Responsible for coordinating all levels of sales order management. Applies acquired job skills and company policies to complete assigned tasks. Works closely with sales and operations management to ensure highest levels of customer satisfaction.

REQUIREMENTS:

• Bachelors degree or equivalent experience
• 1+ years sales, marketing or customer service experience
• Proven experience and knowledge of sales operations, sales administration and order fulfillment
• Requires good knowledge of company products, company functions, marketing and/or service activities, policies and procedures
• Excellent written and verbal communications skills

KEY RESPONSIBILITIES:

• Coordinates the fulfillment of orders to drop-ship product directly to customers and the completion of orders into the internal systems
• Enters and maintains database records or customer profiles and prepares and maintains status reports
• Acts as liaison between customer and manufacturing in expediting orders
• Performs other duties as needed

PROBLEM SOLVING:

• Works on assignments that are semiroutine in nature but recognizes the need for occasional deviation from accepted practice
• Normally follows established procedures on routine work, requires instructions only on new assignments

WORK ENVIRONMENT/PHYSICAL DEMANDS/SAFETY CONSIDERATIONS:

• Works in an office environment

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